Support Center

After work each day, cap the print head properly and wipe the print head, surrounding ink and the operating platform bottom with a dust-free wet wipe (not wet paper towels). Apply solid lubricant to the linear slide every two weeks and to the belt gear monthly. Replace the ink pad every three months and lubricate the turntable shafts every three months.

Dry, cold winter air can dry out the inside of the nozzles and cause clogging. First rule out ink shortage, then print a short strip of the problematic color at the front of the job so the dried portion of the nozzle is ejected first, preventing defects in the actual print.

The ink in the print head may have solidified. Method 1: click "ink fill" in the software and let it soak for 1–2 hours. Method 2: pour special cleaning fluid onto the ink pad, then close the print head and let it soak for about one day. If neither works, replace the print head.

The warranty period is one year. All parts are covered except the print head — Epson print heads are sensitive to temperature and impacts, so they are not covered. For damage to other parts during the warranty, Ningbo Colorido sends replacement components free of charge.

Online technical support is completely free. We set up a dedicated WeChat or WhatsApp group for each client; whenever technicians are online, someone responds — usually within 30 minutes. The operating interface switches freely between Chinese and English.

Yes. For new equipment clients, we provide on-site installation and training. The first 5 days are free (client covers travel costs). Subsequent on-site visits cost $280/day plus travel. An appointment is required in advance.

The machine uses the Epson I1600 print head. Cost is about $460 per unit (also available online from Epson). Lifespan is usually 8 months to one year, though some clients use the same head for over 2 years.

Ink is $15 per liter; one liter prints about 600 pairs. The 4-color system reproduces 70–80% of colors, while the 8-color solution (C/M/Y/K/LC/LM/LK/OR) reaches 85–95% — especially better on brown, tan and gray, with less graininess. Our ink is OEKO-TEX® certified.