We are your backstage base — equipment and engineering only. Here is exactly what that means for your team, your line and your after-sales.
Never Your Competitor
Colorido builds sock printers, ovens, steamers and the engineering behind them. We never sell finished socks and never chase your end buyers.
Free Practical Training
Send your technicians to Ningbo for free hands-on training: machine operation, RIP colour software, daily maintenance and troubleshooting on real machines.
Video, Call, Then Control
Installation is split into 15–30 second single-action videos, backed by shared-screen calls and Anydesk remote control with your approval.
Engineers At Your Factory
Our engineers travel to your factory for commissioning and operator training, usually departing within 3–5 working days once the visa is ready.
Live Help, Every Day
Every working day we stream on Joan Colorido: RIP tips, maintenance walk-throughs and live troubleshooting of issues clients send in.
Certified & Supported Locally
CO printers, COHE ovens and COST steamers carry valid CE marking (2006/42/EC), with local partners and spare-part stock in the USA, South Africa and Pakistan.
Our business boundary is simple and non-negotiable: Colorido manufactures equipment and engineering solutions for socks printing — nothing else. We do not compete for your end buyers, and we do not sell finished socks under our own brand. That rule is written into every sales contract and every proposal.
Read the full brand promiseFive stages, one team. Every stage has a named owner, a document and a delivery window.
Confirm configuration, quotation and CE documents. Your production slot is booked as soon as the deposit lands.
Your technicians train on the Ningbo factory floor: operation, RIP colour software, maintenance and troubleshooting.
Commissioning by step-by-step video, or by a Colorido engineer on site — ending with a signed handover document.
Video library, screen-shared calls and Anydesk control with your approval; working-day enquiries answered within one hour.
Network stock ships in 3–7 days, Ningbo direct in 7–10 days, with DHL or FedEx rush available for a line that cannot wait.
Ask your sales contact to write each of these into the quotation — they are commitments, not slogans.
Real feedback from equipment buyers and custom product partners across the globe.
It's amazing how well the Colorido printers handle the cold. The print quality is still perfect.
I received the socks at my office in Canada. Thank you again for your service and quick turn times on the samples. After careful review, I find your printer prints very clear and crisp when I compare it to another printer.
Joan, your support is the best! I was able to find these settings.
To be honest, your service level is absolutely OK. Sincere thanks.
Your printers are amazing. I'm so happy I bought them.
The machine works really well. The print quality is great, and the software is good.
The nine questions our sales and support teams hear most often — answered without the brochure language.
Yes. It is written into the About Us page, this page and every sales contract. This is not a slogan — it is a non-negotiable business rule. If you ever find Colorido selling finished socks under our brand or chasing your end buyers, please flag it; the company takes this very seriously.
Factory floor, trainers, consumables, lunch and local transport are on us. You only need the visa invitation letter (we issue it), your international airfare and local hotel. We can arrange negotiated-rate hotels near the factory.
We always use on-demand approval mode, never unattended access. Before every connection our engineer messages you on WhatsApp or email and waits for you to click Accept in Anydesk. After the session you disconnect and we can no longer reach the PC. Every session is logged.
International travel (flights, visa, local hotel, meals and transport) is covered by the client. Engineer daily rates run roughly $150–200 per person per day and are sometimes included in the equipment contract for small projects; large projects are quoted separately. You receive a full itinerary and cost breakdown before the engineer departs — no last-minute charges.
English. Presenters use English with English PPT subtitles. A 1–2 day warning is posted to the channel Community Tab and the Colorido WhatsApp group before every stream. Replays have auto-generated English captions, and a written EN/CN summary is uploaded the following day.
Every CE-certified machine has a certificate number and PDF. Ask your sales contact for the CE certificate of any model and you will have it within 24 hours. Some certificates are also available for public download on the Certificates page.
Colorido has a partner service point in the US with local stock of high-turnover parts (printheads, UV lamps, belts and valves). Delivery is typically 3–7 working days. If a very specialised part is not in US stock, shipping from Ningbo plus customs and local delivery is roughly 7–10 days, with DHL/FedEx rush available.
On normal working days (Mon–Sat, Beijing UTC+8) we respond within one hour. Outside working days and Chinese public holidays we keep a duty engineer reachable on WhatsApp, normally within two hours. Major failures such as printhead damage or a burnt mainboard skip the queue and an engineer issues a troubleshooting plan within four hours.
Absolutely not. We designed our business around small-batch and startup scenarios — our printers support print-on-demand from a single pair, and training, remote support and spare parts do not distinguish between small and large volumes. Even if you buy one printer, the support is identical to clients buying ten a year. We want clients to succeed first and grow later.
Whether you need a printer for your factory, custom socks for your brand, or spare parts to keep production running — we're here to help.
