Last updated: October 2026

These Terms of Service ("Terms") govern your access to and use of the Colorido website (coloridoprint.com) and the purchase of products and services from Ningbo Colorido Digital Printing Technology Co., Ltd. ("Colorido", "we", "us"), located at Building 3, Mengyuan Industrial Park, No. 168, Tonghe East Road, Zhenhai District, Ningbo 315202, Zhejiang, China. By browsing this website or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use the website or our services.

1. About Our Products

All machine specifications, output figures, dimensions and capabilities shown on this website are factory reference parameters for typical configurations. Final values are subject to the configuration ordered and are confirmed in writing by Colorido before shipment. Product images are illustrative and may not reflect every optional accessory or finish.

2. Quotes, Orders and Payment

  • Quotations are valid for the period stated on the quotation and may be revised if exchange rates, raw material costs or specifications change materially.
  • An order is only binding once confirmed in writing by Colorido (order acknowledgment or proforma invoice).
  • Payment terms are stated on the proforma invoice (commonly a deposit before production and the balance before shipment) unless otherwise agreed in writing.
  • All prices are exclusive of taxes, duties, freight and insurance unless stated otherwise.

3. Shipping, Customs and Delivery

Delivery terms (Incoterms), shipping dates and carriers are agreed per order. The buyer is responsible for import duties, taxes and customs clearance in the destination country. Estimated delivery times are good-faith estimates and are not contractual deadlines. Delay caused by customs, carriers, force majeure or other events beyond our reasonable control does not entitle the buyer to cancellation or compensation.

4. Installation, Training and Warranty

Each machine is tested before shipment. Standard warranty covers manufacturing defects in materials and workmanship for the period stated in the order documents, beginning on the date of delivery. Installation, operator training, consumables and wear parts (print heads, ink, nozzles, rollers and similar) are covered only if expressly agreed in writing. Warranty does not cover damage caused by misuse, improper maintenance, unauthorized modification, or use with unapproved inks or materials.

5. Returns and Refunds

Because machines are manufactured to order, returns are accepted only when a machine fails to conform to the confirmed specification. Any claim must be reported in writing within 14 days of delivery, with photographic or video evidence. Remedies are limited to repair, replacement or refund of the purchase price at our discretion, per the warranty terms in the order documents.

6. Intellectual Property

All content on this website — text, images, logos, product photos, graphics and software — is the property of Colorido or its licensors and is protected by copyright and trademark law. You may not copy, reproduce, redistribute or use it for commercial purposes without our prior written consent. Product names and trademarks mentioned on the website (including Epson and other third-party brands) belong to their respective owners and are referenced for compatibility information only.

7. Limitation of Liability

To the maximum extent permitted by law, Colorido shall not be liable for any indirect, incidental, special or consequential damages, including loss of profits, revenue, production output or data, arising out of or in connection with the use of our products or website. Our total liability for any claim relating to a product is limited to the amount paid by the buyer for that product. Nothing in these Terms limits liability that cannot be limited under applicable law.

8. Governing Law and Dispute Resolution

These Terms are governed by the laws of the People's Republic of China. Any dispute arising from or in connection with these Terms shall first be resolved through friendly negotiation; if negotiation fails, the dispute shall be submitted to the competent court of Ningbo, Zhejiang, China. For buyers in the European Economic Area or the United Kingdom, mandatory provisions of their local consumer protection law continue to apply.

9. Changes to These Terms

We may update these Terms from time to time. The current version is always available on this page, and the "last updated" date at the top reflects the latest revision. Continued use of the website or placement of an order after changes means you accept the revised Terms.

10. Contact Us

Questions about these Terms can be sent to joan@coloridoprinter.com or by phone at +86-139 6785 2601, or by mail to Building 3, Mengyuan Industrial Park, No. 168, Tonghe East Road, Zhenhai District, Ningbo 315202, Zhejiang, China.